The Cottages of Blackduck & Bemidji (“The Cottages,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting one of our communities, requesting information, or communicating with our team. This Privacy Policy explains what information we may collect, how we use and disclose it, and the choices available to you.
This Privacy Policy applies to information collected through The Cottages of Blackduck & Bemidji website and related online communications. It does not replace any separate Notice of Privacy Practices that may apply to protected health information maintained in connection with resident care, healthcare services, or other regulated activities. Resident records, medical information, admission documents, payment information, and information collected during the provision of care may be governed by separate agreements, notices, and applicable healthcare privacy laws.
We may collect personal information that you voluntarily submit through our website, by telephone, by email, or through other communications, including:
Please avoid submitting detailed medical records, Social Security numbers, financial account information, or other highly sensitive information through a general website contact form.
When you visit our website, certain technical information may be collected automatically, including:
This information may be collected through cookies, server logs, analytics tools, pixels, and similar technologies.
We may receive information from family members, legal representatives, healthcare professionals, referral partners, service providers, or other individuals who are authorized to communicate with us regarding a resident or prospective resident.
Anyone providing information about another person should confirm that they are authorized to do so.
We may use personal information to:
We may also use contact information to provide updates related to an inquiry. Promotional communications will be sent only as permitted by applicable law, and recipients may unsubscribe from promotional emails using the instructions provided in those messages.
We may disclose personal information in the following circumstances:
We may provide information to vendors that support website hosting, website maintenance, communications, analytics, security, data storage, scheduling, and other business operations.
These providers are permitted to process information only for the services they perform for us and subject to applicable contractual or legal requirements.
Information may be shared internally with employees, affiliated communities, administrators, care coordinators, or authorized professionals when reasonably necessary to respond to an inquiry or provide requested services.
We may disclose information when you ask us to do so or provide authorization, including communications with family members, representatives, healthcare providers, or referral sources.
We may disclose information when reasonably necessary to:
If The Cottages is involved in a merger, restructuring, financing, sale, transfer, or similar transaction, information may be disclosed to appropriate parties as part of that transaction, subject to applicable confidentiality and legal requirements.
Information submitted through a general website inquiry form is intended to help us respond to questions and requests. The website should not be used to transmit emergency medical information or complete medical records.
Website information is not necessarily treated as part of a resident’s medical or care record unless it is formally received, reviewed, and incorporated into the appropriate record system.
Where The Cottages or an affiliated provider is subject to healthcare privacy requirements, protected health information may be governed by a separate Notice of Privacy Practices.
Our website may use cookies and similar technologies to:
You may be able to block or delete cookies through your browser settings. Disabling cookies may affect certain website features.
Where required by law, we will provide appropriate cookie choices or opt-out mechanisms. We may also recognize qualifying browser-based privacy preference signals where legally required.
Our website may contain links to external websites or use services provided by third parties, such as:
Third parties operate under their own privacy policies and practices. The Cottages is not responsible for the privacy, security, availability, or content of websites and services operated by third parties.
Visitors should review the privacy policies of any external services they use.
The Cottages does not sell personal information for monetary consideration.
We may use website analytics or advertising technologies as described in this Privacy Policy. Where a particular disclosure or use is considered a sale, targeted advertising, or similar regulated activity under applicable law, eligible individuals may exercise the applicable opt-out rights.
We retain personal information only for as long as reasonably necessary to:
Retention periods may vary depending on the type of information and the purpose for which it is maintained.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email transmission, network, or electronic storage system can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically.
Depending on your state of residence and applicable law, you may have the right to:
These rights may be subject to legal exceptions and identity-verification requirements.
To submit a request, contact us using the information in the “Contact Us” section. Please provide enough information for us to identify the relevant records and understand your request.
We may ask for additional information to verify your identity or authority. An authorized representative may submit a request where permitted by law, but we may require evidence of authorization.
If we deny or limit a request, eligible individuals may appeal the decision by contacting us and writing “Privacy Request Appeal” in the subject line.
Our website is intended for adults seeking information about senior living, resident care, or related services. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
If you believe a child has submitted personal information, please contact us so that we can review and, where appropriate, delete the information.
You may submit an inquiry on behalf of a parent, spouse, relative, resident, or prospective resident only when you are authorized to communicate about that individual.
By submitting another person’s information, you represent that you have permission or another lawful basis to provide it to us.
The website and its contact forms are not monitored as emergency communication systems.
For a medical, safety, or other emergency, call 911 or contact the appropriate emergency service immediately. Do not rely on a website submission, email, or social media message for urgent assistance.
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.
The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through another appropriate method where required by law.
